The 2002 Convention & Expo features 12 education sessions in two days, plus a pre-convention VAP course. All sessions are led by professional instructors. Education sessions are included with convention registration, however the VAP course requires additional cost and separate registration. Registration badges are required to attend.

Thursday, April 26

Maximizing Board Performance
Volunteer Achievement Program #V702
Thursday, April 25, 2002 – 9 am to Noon
Your board needs to work continuously to keep up with change and to improve its operations. This course examines today’s challenges for directors and explores specific tasks of your board. Two tasks in particular are crucial to credit union effectiveness: planning and evaluation and managing CEO accountability. Course covers:

Cost: $40, Registration is required for this VAP course. Mark the appropriate box on registration sheet. Convention registration is not required for this VAP course.

Friday, April 26

 You Can't Quit - It's a League Rule
It's not just about team, it's about WINNING and winning has two “I’s” in it. Losing teams have experienced coaches and players who work hard, but they still lose. Why? Dan Clark shows you that the teams that win have the most “I” players on them.
By Dan Clark - Morning Only

Motivation and Goal Setting
Motivation is a characteristic of the individual. A positive atmosphere in the credit union will encourage a high level of performance by the employee. Includes five factors of employee motivation and daily techniques to reach your goals as a supervisor.
By Penny Giles - Morning and Afternoon

When Your Horse Dies…Dismount!
New insights into developing and maintaining a member relationship management culture. Assess your credit union's plan and focus on the four major components (culture, people, processes, and technology) required to attract, expand and retain your most valued members.
By Chuck Wilson - Morning & Afternoon

Lending Tools, Tactics and Growth Strategies
Are your internal lending procedures limiting your loan growth? Many policies exist to make the job of the loan officer or collection officer more convenient. But what about the member? 
By Sarah Prewitt - Morning and Afternoon

Building the Business Side of Your Product Portfolio
As credit unions expand, business loans, business checking accounts, merchant credit cards, and similar services become more important to you credit union. Keith Reynolds covers his credit union’s success in building the business side of the product portfolio.
By Keith Reynolds - Morning and Afternoon

The Difficult Hire
Hiring the right people is a challenge, especially for hard-to-fill positions. This session reveals seven critical principles for effectively recruiting, screening and hiring the right people.
Rhonda Rossi - Morning and Afternoon

Saturday, April 27

Adventures in Branding
Explore the new frontiers of Ohio's cooperative marketing efforts. Learn what works then participate as a panel of experts discuss Ohio's cooperative marketing goals for 2002 & beyond. National CU marketing consultant Paul J Lucas moderates 
By Paul Lucas - Morning and Afternoon

Best Practices of Small Credit Unions
Small credit unions face many unique challenges. Using research and examples, this session will review what makes successful small credit unions prosper and what you can do to emulate their success.
By Steve Goldberg - Morning Only

Taking Control of the Relationship with Your Regulator
Learn how you can take more control in your relationship with your regulator. Avoid the common pitfalls and unneccesary expenses of misreading your regulator's intentions.
By Richard Schulman - Morning and Afternoon

Evaluating the Performance of Credit Union Directors
Board members need and deserve feedback on their performance, just like employees. Learn proven method to evaluate your directors with sensitivity and confidentiality so they grow into high-quality board performers.
By David Gilbert - Morning and Afternoon

Volunteers: The Forgotten Credit Union Resource
Some credit unions develop elaborate strategies to recruit and retain volunteers while others sit back and hope for the best. Learn how to motivate, develop, retain and recognize your volunteers so they never feel like a forgotten resource.
By Jason Boles - Morning and Afternoon

Small Credit Union Issues Roundtable
Managers and board members of small credit unions share ideas, programs, and solutions in this popular annual roundtable.
Facilitated by Steve Goldberg - Afternoon Only