Delinquency Management

Executive Summary

The Loan Service Center (LSC) provides professional part-time, full-time, or temporary collection staff to assist you with delinquency management. LSC establishes a secure data line connection to your credit union’s data processing system and then records all collection activity “live” -- providing “up to the minute” detail on delinquent accounts. Unlike a collection agency, LSC collectors work under the direct supervision of the credit union and follow the collection procedures and timelines that you specify.  You remain in complete control of all accounts and the decisions that need to be made to resolve non-performing loans.

Product Features

·          An expert delinquency management system for your credit union with minimum overhead.

·          Your credit union remains in control of contact procedures and collection decisions.

·          You decide the extent of your relationship with NLSC -- from consumer loans to credit cards and negative share accounts.

·          Person-to-person contact between NLSC personnel and your borrowers ensure that the lines of communication are open.

·          Focus is solely on resolving delinquency issues.

·          Staffing plans are designed to meet your credit union’s short or long-term needs.

·          NLSC costs are based upon your delinquent account volume and your credit union’s contact plan.

Detail

Managing delinquent accounts requires person-to-person contact -- from payment reminders to arranging repayment programs.  It can be challenging to staff a collections department -- especially in an economy based on the maxim of doing more with less.  Finding and training the right applicant with the skill set you need, and then retaining that individual, can be difficult.  Turnover lessens the effectiveness of any collections department.  And more often than not, collection personnel may need to help out in other parts of your member service areas, which take them away from their recovery duties.

Contact Information

For more information about the Loan Service Center, call the OCUL Services Corp. at (800) 486-2917.

Repo Disposition

Ohio Credit Union League Research & Information

Executive Summary
The Ohio Credit Union League's Research & Information Dept. answers credit union questions on topics of operational, financial, and regulatory topics. 

Credit unions annually list R&I as one of the League's most important services.  This service is for affiliated credit unions only and is password protected.   

Access the League's Research and Information Department at (800) 486-2917 or visit the R&I  Web page at the link below.
http://www.ohiocreditunions.org/RESINFO.HTM

CUNA Mutual Group Asset Liability Management

Executive Summary

Managing your credit union's financial performance in today's complex business environment requires asset liability management and planning tools that deliver timely, reliable results and simplified solutions - not more challenges.

CUNA Mutual offers a complete set of asset liability management and planning solutions to help you measure, monitor and analyze performance to achieve your financial goals. They combine extensive product and service offerings with a deep understanding of financial management concepts to help you optimize your balance sheet performance.

Their experienced staff will work with you to understand your needs and demonstrate how their solutions can compliment your expertise and financial processes. Then, take advantage of their exceptional hands-on training, dedicated support staff, extensive live and online education offerings, and results-based consulting services to make your asset liability management process successful.

For more information, click here...CUNA Mutual Group ALM

Executive Summary
The CUNA Mutual Group is the leading provider of financial services to credit unions and their members worldwide, offering lending, protection, financial, employee and member solutions through strategic partnerships, technological innovations and multiple service channels. No other company offers as many credit union-specific products -- more than 300 in all.  CUNA Mutual Group has the resources you need to succeed.   

To access CUNA Mutual Group forms, visit the CUNA Mutual Group Forms Web site.